Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Slotbox Casino's online services. They set out the relationship between you and us, explain your responsibilities as an account holder, and outline how we operate promotions, payments and disputes. By registering and using the platform you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect suspicious activity, breach of these terms or evidence of account sharing.

Eligibility requirements

To use our services you must be legally permitted to participate in online gaming where you are located and meet any age or capacity requirements that apply in your jurisdiction. We may require identity and address verification before allowing full access to account features. Accounts that fail verification may be restricted or closed.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited activity includes fraud, collusion, use of automation to play or manipulate outcomes, or exploiting technical errors. Attempts to circumvent limits, bonuses or account restrictions will lead to suspension, forfeiture of winnings and closure of the account. We reserve the right to reverse transactions that result from clear system errors.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that are published with each offer. Typical conditions may include wagering requirements, maximum stake limits while a bonus is active and game weightings that affect contribution to wagering. We may exclude certain payment methods from bonus eligibility and limit the number of bonus redemptions per person. If you believe a promotional term is unclear, contact support before participating.

Deposits and withdrawals

Available payment methods, minimums, and processing times are shown in the cashier. Method availability may vary by player and region. We may require verification documents before approving withdrawals. Withdrawals are processed subject to standard checks and any applicable limits or security measures. You are responsible for ensuring payment details are accurate; we are not liable for delays caused by third-party payment providers.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documents. We will review the matter and respond with our findings. Where appropriate we will offer a resolution or further steps. If a dispute cannot be resolved directly, parties may seek independent advice or other remedies available outside the platform.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in services, technology or legal requirements. Material changes will be communicated through the site or by other reasonable means. Continued use of your account after an update constitutes acceptance of the revised terms, so please check this page regularly.