If you need help with account questions, withdrawals, payment methods, bonus balance or free spins, our team is ready to assist. We also handle technical issues with slots, the online casino, live casino and featured games, plus queries about active promotions, recent wins and live betting. Contact us for account-related issues, verification or general feedback via chat, email or phone through our convenient channels. Our team can also guide on responsible play and verification steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, chat instant, email replies within 24 hours, available in English) |
| General enquiries | [email protected] (billing, account updates, payment queries and general enquiries) |
| Affiliate enquiries | [email protected] (affiliate sign-up, tracking issues and commission queries) |
| Phone | +44 20 7946 0321 (calls, SMS, verification support) |
| Working hours | Chat 24/7; Phone Mon-Fri, 09:00-18:00 (GMT) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. When you write, please use a clear subject line and include up-to-date contact details and your account ID where applicable. Providing attachments and a full description helps us resolve matters faster and avoids delays in processing your request.
Send us a message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages receive a reply within one business day. Complex cases such as identity checks or payout investigations can take longer depending on the issue and required verification. If you need faster help, include account details and any relevant screenshots to speed up the process.
Feedback
Your feedback matters. Please share any suggestions, ideas or issues you notice while using the site. We review every message carefully and use your input to fix problems, add features and improve the overall user experience. Send a few lines to tell us what works, what doesn’t, or what you’d like to see next.